Returns

If for any reason you are not entirely satisfied with your purchase at ilagilag.com you have the possibility of returning the goods back to us. You have 28 days to return your order, beginning from the day you
(or another person assigned by you) receive it, or the day you collect your goods at your local pick up point.

Fill out the return form you received with your package and enclose it with the product(s) you wish to return. It is important that the product(s) are unused, and that none of the tags have been removed from the goods. Returns are paid by you.


Exchange

If you wish to exchange your received goods to another size or colour you need to reach out to us as soon as possible. It is important that the exchange is clarified with us by mail (post@ilagilag.com) in order for us to confirm that your desired goods, colour or size is available at our storage. We will gladly assist you with this!


Defective goods and incorrect items

If your goods purchased at ilagilag.com are non-conforming, or we have delivered incorrect goods, the buyer must notify us within a reasonable time via e-mail. A new product will be sent as long as stock allows. Once the defective product has been approved by us, we will refund the value of the product back to your account, or send a new one.


Right of withdrawal (only applicable to consumers) 

You have the right to withdraw from this Contract without giving any reason within 14 days after delivery. The withdrawal period will expire 14 days after the date on which 1) you or a third party other than the carrier and indicated by you acquires physical possession of the goods or 2) it was delivered to a carrier pick-up point. In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which 1) you or a third party other than the carrier and indicated by you acquires physical possession of the last good or 2) the last good was delivered to a carrier pick-up point. To exercise the right of withdrawal, you must inform ILAG at post@ilagilag.com that you would like to make use of your right of withdrawal. You may use the return guide and prepaid return label included in your parcel. The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.


Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you the payment received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from your contract with ILAG. The buyer can try or test the product in a responsible manner to determine the product's nature, properties and function, without loosing the right of withdrawal. If testing of the product goes beyond what is justifiable and necessary, the buyer can be responsible for any reduced value of the item. When using the right of withdrawal, the item must be unused, and labels (including hang tags) must not be removed from the product. If the right of withdrawal is used on items that have been paid for with a discount coupon / discount code / discounted gift card, the amount you have paid for the item and not the item's sales price is refundable. When returning and using the right of withdrawal, you can not get a refund of a higher amount than what you have paid for the item.

We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. You bear the costs of returning the goods. Please gather the products you wish to return in one package with the return label attached. You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.